How much is the shipping?

Delivery in mainland Spain is free from a purchase of €60 or for subscriptions. Below this amount the cost of your shipment will have a minimum cost of €6 and the rest will be calculated according to the weight and collection point or home delivery. We do not ship to the Canary Islands

When will I recive my order?

We prepare and ship your orders within 48 hours of receiving your order (except Saturdays, Sundays and holidays). As soon as your order is shipped, we will send you an email with the tracking number. Then it will be necessary to count 2 to 3 business days for delivery in Madrid capital and 3 to 5 days for the rest of Spain. However, these deadlines are indicative and may be affected by circumstances beyond the transport service.

How do I know what status my order is in?

We like you to have all the information, so we will send you an email when we start preparing your order and as soon as your order is shipped, we will send you an email with the tracking number.

How can I track my order?

You will receive an email when your package is on its way with a tracking code. With this code you can be informed at all times about your order on the GLS page: https://www.gls-spain.es/es/

In what periods can there be delays?

In general, delays occur during times such as Christmas, Black Friday or possible transport strikes, but they can also be due to adverse weather conditions, such as snowfall, floods... but don't worry, we will always be attentive and will try to ensure that your package arrives on time. shortest possible time.

How do deliveries work?

Once the order is placed you can choose the place of your delivery. We offer you two options:

• To an address that you provide us with your purchase . Two delivery attempts will be made to the indicated shipping address. If you are absent at the time of delivery, the courier will try to leave a note or call you by phone. It is not always possible to leave a note, as sometimes the courier cannot access the portal or the housing complex. For any delivery problems, you can write to us at hello@home-healthy-home.com so we can provide you with contact information or help as necessary.

• At collection point. Your order will be delivered to the CityPack Point that you have chosen when paying for your order.

What happens if my delivery address is incorrect?

We recommend that you check the address indicated when placing your orders to ensure that the information is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, please contact us as soon as possible at hello@home-healthy-home.com This process may increase the delay in delivery. Don't forget to check all the fields carefully.

We work to ensure that our products live up to your expectations, however if for any reason you want to return the products, you can do so without any problem. Below we explain how to do it depending on the situation:

Your order has arrived in poor condition.

You have changed your mind, you do not want one or more of the products.

No problem, the return is very easy. Contact us at hello@home-healthy-home.com to manage the return, we will inform you of all the steps and the address where you must send us the products with their original box (you can send them by courier or by certified mail)

Once we receive the products, we will check that everything is correct and we will contact you to confirm that the refund will be processed. In these cases Home Healthy Home will refund the amount of the products received, except for shipping costs.

STEP BY STEP:

The product is defective or wrong