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Congratulations! Your order qualifies for free shipping Free shipping to mainland Spain and the Balearic Islands for purchases over €60

SHIPPING & RETURNS

SHIPPING

How much is the shipping?

Delivery in mainland Spain is free from a purchase of €60 or for subscriptions. Below this amount the cost of your shipment will have a minimum cost of €6 and the rest will be calculated according to the weight and collection point or home delivery. We do not ship to the Canary Islands

When will I recive my order?

We prepare and ship your orders within 48 hours of receiving your order (except Saturdays, Sundays and holidays). As soon as your order is shipped, we will send you an email with the tracking number. Then it will be necessary to count 2 to 3 business days for delivery in Madrid capital and 3 to 5 days for the rest of Spain. However, these deadlines are indicative and may be affected by circumstances beyond the transport service.

How do I know what status my order is in?

We like you to have all the information, so we will send you an email when we start preparing your order and as soon as your order is shipped, we will send you an email with the tracking number.

How can I track my order?

You will receive an email when your package is on its way with a tracking code. With this code you can be informed at all times about your order on the GLS page: https://www.gls-spain.es/es/

In what periods can there be delays?

In general, delays occur during times such as Christmas, Black Friday or possible transport strikes, but they can also be due to adverse weather conditions, such as snowfall, floods... but don't worry, we will always be attentive and will try to ensure that your package arrives on time. shortest possible time.

How do deliveries work?

Once the order is placed you can choose the place of your delivery. We offer you two options:

    • To an address that you provide us with your purchase . Two delivery attempts will be made to the indicated shipping address. If you are absent at the time of delivery, the courier will try to leave a note or call you by phone. It is not always possible to leave a note, as sometimes the courier cannot access the portal or the housing complex. For any delivery problems, you can write to us at hello@home-healthy-home.com so we can provide you with contact information or help as necessary.
    • At collection point. Your order will be delivered to the CityPack Point that you have chosen when paying for your order.

 

What happens if my delivery address is incorrect?

We recommend that you check the address indicated when placing your orders to ensure that the information is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, please contact us as soon as possible at hello@home-healthy-home.com This process may increase the delay in delivery. Don't forget to check all the fields carefully.

RETURNS

We work to ensure that our products live up to your expectations, however if for any reason you want to return the products, you can do so without any problem. Below we explain how to do it depending on the situation:

Your order has arrived in poor condition.

Don't worry, contact us at hello@home-healthy-home.com , we will ask you for the order information and some photos. We may need some additional data to resolve the issue. Once this data is collected, we will manage the reshipment of the products and the collection of the product in poor condition at your home or point of your choice. Don't worry, we will accompany you throughout the entire process.

 

You have changed your mind, you do not want one or more of the products.


No problem, the return is very easy. Contact us at hello@home-healthy-home.com to manage the return, we will inform you of all the steps and the address where you must send us the products with their original box (you can send them by courier or by certified mail)

Once we receive the products, we will check that everything is correct and we will contact you to confirm that the refund will be processed. In these cases Home Healthy Home will refund the amount of the products received, except for shipping costs.

 

STEP BY STEP:

  1. Send an email to hello@home-healthy-home.com , our customer service team will detail how to do it.
    1. Prepare the package. It is important to preserve the products and their original packaging.
    2. Send it to HOME HEALTHY HOME , choose the shipping method that best suits your needs. Remember to save the receipt!
    3. We will check it and contact you when making the refund .

         

        The product is defective or wrong

        Don't worry, we will take care of the entire process: we will collect the products and/or exchange them for the correct one, taking care of the costs associated with this return and/or exchange. Contact our customer service team at hello@home-healthy-home.com and we will detail how to make the return at no cost and in a very simple way.

        Use coupon code WELCOME10 for 10% off your first order.

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