How much does shipping cost?

Delivery in mainland Spain is free for purchases over €80 or for subscriptions. Below this amount, your shipping will have a minimum cost of €6, and the remainder will be calculated based on weight and the chosen pickup point or home delivery address. We do not ship to the Canary Islands.

When will I receive my order?

We prepare and ship your orders within 48 hours of receipt (except Saturdays, Sundays, and holidays). As soon as your order is dispatched, we will send you an email with the tracking number. Then, allow 2 to 3 business days for delivery in Madrid city and 3 to 5 days for the rest of Spain. However, these timeframes are estimates and may be affected by circumstances beyond the transport service's control.

How do I know the status of my order?

We like you to have all the information, which is why we will send you an email when we start preparing your order, and as soon as it is dispatched, we will send you an email with the tracking number.

How can I track my order?

You will receive an email when your package is on its way with a tracking code. With this code, you can stay informed about your order at all times on the GLS page: https://www.gls-spain.es/es/

During which periods might there be delays?

In general, delays occur during periods such as Christmas, Black Friday, or due to potential transport strikes, but they can also be caused by adverse weather conditions like snow or flooding. But don't worry, we will always be monitoring the situation and will try to ensure your package arrives as soon as possible.

How does delivery work?

Once the order is placed, you can choose your delivery location. We offer two options:

• To an address you provide at checkout. Two delivery attempts will be made to the indicated shipping address. If you are absent at the time of delivery, the courier will attempt to leave a note or call you. It is not always possible to leave a note, as the courier may sometimes be unable to access the building entrance or residential complex. For any delivery issues, you can write to us at hello@home-healthy-home.com so we can provide you with contact information or help in any way necessary.

• At a pickup point. Your order will be delivered to the CityPack point you chose at the time of payment.

What happens if my delivery address is incorrect?

We recommend that you check the address provided when placing your orders to ensure the information is correct and complete, as it is not possible to change the address once the shipment has been made without incurring an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at hello@home-healthy-home.com. This process may increase the delivery delay. Don't forget to check all fields carefully.

We work to ensure our products meet your expectations; however, if for any reason you wish to return the products, you can do so without any problem. Below, we explain how to do so depending on the situation:

Your order arrived in poor condition.

You changed your mind, you don't want one or more of the products.

No problem, returning is very easy. Contact us at hello@home-healthy-home.com to manage the return; we will inform you of all the steps and the address where you must send the products with their original packaging (you can send them via courier or certified mail).

Once we receive the products, we will check that everything is correct and contact you to confirm that the refund will be processed. In these cases, Home Healthy Home will refund the amount of the products received, excluding shipping costs.

STEP BY STEP:

1. Send an email to hello@home-healthy-home.com, our customer service team will detail how to proceed.
2. Prepare the package. It is important to keep the products and their original packaging.
3. Send it to HOME HEALTHY HOME, choosing the shipping method that best suits your needs. Remember to keep the receipt!
4. We will verify it and contact you upon processing the refund.

The product is defective or incorrect